Improvements, thanks to Hanco.

A very frustrating start, but I escalated to my sales agent who has been great.

Hanco dealt with me in my most frustrated state, and managed to get us to a calm chat and has been hand holding my account since.

It does seem like my account did have some weirdness going on, and confusion on Vox & the fibre installation side - but I feel better with Hanco handling it. He's been really good on the communication front, and has been a champion to fix a bit of a mess (which I don't think was his to fix).

Thank you Hanco, and here's hoping this upward trend continues!