Impossibly ridiculous company to deal with!

What an awful arrogant, impossible company to deal with and to get rid of. I was moving out of my rental so informed Vox I needed to cancel my contract. They said it can only be cancelled with one full calendar months notice so would be 7 weeks. I asked if the new owner could sign up and take it over and was told that not only can they not have the service transferred to their name, they can't even apply until the 7 weeks is up! So I allowed the new to use my contract until cancelation as they couldn't even apply for theirs. Also the modem can't be transfered to the new owner, no idea why not. so they have to arrange collection of it and bring them a new one, but you only get one call from the courier and of you don't answer they charge you for the modem! Like you're life is on hold in case you get a call from Vox. What a ridiculous system! Why don't they just instantly transfer the contract and modem to the new user instead of all the hassle of collecting the modem and delivering an identical one to the new user? Everyone is inconvenienced. They still took the money out of my account for the modem even though I was corresponding with them about getting it returned as I missed my one phone call from the courier.