Immediate Action Required: Business Fibre Installation

I am writing to express my extreme frustration and disappointment regarding the unacceptable delays in the business fibre installation and contract amendment with Vox. It has been over two months since the contract was signed and nearly a month since the inspection was completed. During the inspection, we were informed that all the necessary cables were already in place and the installation would take about an hour.

Despite submitting all the requested documentation and information, we are still waiting for the installation of our business fibre. This delay is causing severe disruptions to our operations and is completely unacceptable. Additionally, we requested several weeks ago to have our contract amended from a single tenant to a multi-tenant setup, which is crucial for our planned activities.

We have contacted the team working on our profile—Theshen Naicker, Julie Lemkus, and Muzi Mkhize—numerous times, and the blame is constantly shifted from one person to another. I am repeatedly told that someone is following up and will get back to me, but no one ever does until I phone or email again. This continuous runaround is beyond frustrating and untenable.

We demand immediate action to resolve this issue and complete the installation without any further excuses or delays. Vox needs to address this issue promptly and provide the necessary assistance immediately.

We expect a swift resolution to this matter.