SM
Sarah-jane Middlemas
1 reviews | Active since Jun 2016
09 May 2022, 23:10
******* practices
Worse company ever do not go through Vox. I had to move out of my place to look after my sick father. The estate agent went ahead and cancelled our service, as her new tenants couldn't get there fibre *******!!!! I have paid them in full for 12 months and because a 3rd party cancelled one month before end of our contract they are charging me 3000 for the installation. Phoned spoke to sales whom confirmed they had sorted this out and would move to end of month (recorded calls) and after numerous emails all I get told is you are liable for 3000 installation. No one has bothered to look Into it or contact me.
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Replies (2)
Vox Telecom's replyOfficial
10 May 2022, 09:20Good day, Sarah-jane M
Thank you for your query.
Kindly note that the details of your complaint has been sent to our priority desk to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your query.
Kindly note that the details of your complaint has been sent to our priority desk to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply10 May 2022, 09:20
Official
Good day, Sarah-jane M
Thank you for your query.
Kindly note that the details of your complaint has been sent to our priority desk to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your query.
Kindly note that the details of your complaint has been sent to our priority desk to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's replyOfficial
13 May 2022, 11:27Good day, Sarah-jane M
Thank you for your patience whilst this matter was being investigated.
We have received confirmation with regards to a 3rd party cancelling your account , we can confirm that the dispute was resolved , and we received a cancellation from yourself on 26 March 2022.
We can however confirm that arrangement were telephonically made, to not proceed with cancellation until the conditional 12 month clause has been met.
Cancellation Claw-Back on the FTTH fees will be credited and your Account Manager will remain in contact with you until the billing has been amended.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
We have received confirmation with regards to a 3rd party cancelling your account , we can confirm that the dispute was resolved , and we received a cancellation from yourself on 26 March 2022.
We can however confirm that arrangement were telephonically made, to not proceed with cancellation until the conditional 12 month clause has been met.
Cancellation Claw-Back on the FTTH fees will be credited and your Account Manager will remain in contact with you until the billing has been amended.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Vox Telecom's reply13 May 2022, 11:27
Official
Good day, Sarah-jane M
Thank you for your patience whilst this matter was being investigated.
We have received confirmation with regards to a 3rd party cancelling your account , we can confirm that the dispute was resolved , and we received a cancellation from yourself on 26 March 2022.
We can however confirm that arrangement were telephonically made, to not proceed with cancellation until the conditional 12 month clause has been met.
Cancellation Claw-Back on the FTTH fees will be credited and your Account Manager will remain in contact with you until the billing has been amended.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
We have received confirmation with regards to a 3rd party cancelling your account , we can confirm that the dispute was resolved , and we received a cancellation from yourself on 26 March 2022.
We can however confirm that arrangement were telephonically made, to not proceed with cancellation until the conditional 12 month clause has been met.
Cancellation Claw-Back on the FTTH fees will be credited and your Account Manager will remain in contact with you until the billing has been amended.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox