******* debit

Signed up for a year’s contract for VOIP with Vox. This was intended as a business line, however due to COVID-19 things didn’t go according to plan. On the 22 April 2021 I emailed them to ask when the contract expires and was advised that it ended in July. I duly requested them to cancel once it had expired. On the 1st August an instalment was debited from my bank account and from the 2 August to now nothing has been resolved. Numerous emails have been sent backwards and forwards to all departments involved and even logged an inquiry with their customer service department, in which I received a no reply tracking no. Since my mail last week there has been utter silence from them. They are not even sure how much to refund me. I had to go back and do the calculations for them. First they wanted to overpay me and after advising them, then they decided they need to underpay me. I was then told that the instrument needed to be returned before they could pay me. It was collected by their couriers last week and a copy of the signed waybill sent to their offices. I offered to have the instrument delivered to their offices in Scott Street but was told that I was not allowed too. They now want to charge me for the SNOM instrument for the past 2 months. Why was the collection not arranged for the 31st July. Have no clue how to go forward and get them to refund me. At my wits end now.