Ignoring my cancellation request to send ******* bills
I cancelled a fibre order that they had no acted on for weeks. Next thing I get an email saying it is active and "billing has started". Surely this should be *******?
Never use Vox. Worst ISP I have ever dealt with. Call the call centre and ask for Sales, you get through in seconds. Ask for support on anything else, and you'll hang up still wailting for somebody to talk to 17 minutes later. Pathetic and shows that they have zero intention of providing service.
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Replies (3)0
Replies (3)
Vox Telecom's replyOfficial
22 May 2023, 13:55Good day, Ian L
Thank you for your review.
Kindly note that the details of your query has been sent to the cancellation team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the cancellation team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply22 May 2023, 13:55
Official
Good day, Ian L
Thank you for your review.
Kindly note that the details of your query has been sent to the cancellation team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the cancellation team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
's updateReviewer Update
22 May 2023, 15:21Dear Vox, I received the below on 12 May from a Monique Johannes:
"We have updated Your Service Request, number VOX***6.The updated comment to your request is as follows:
Good day,
Trust you are well,
Kindly note that this request has been escalated to the ordering department to assist to cancel this order.
Thank you."
Then of course I've heard nothing on this for the past 10 days. Why should I believe you're going to bother responding to me now? Only because I complained in a public forum?
"We have updated Your Service Request, number VOX***6.The updated comment to your request is as follows:
Good day,
Trust you are well,
Kindly note that this request has been escalated to the ordering department to assist to cancel this order.
Thank you."
Then of course I've heard nothing on this for the past 10 days. Why should I believe you're going to bother responding to me now? Only because I complained in a public forum?
's update22 May 2023, 15:21
Reviewer Update
Dear Vox, I received the below on 12 May from a Monique Johannes:
"We have updated Your Service Request, number VOX***6.The updated comment to your request is as follows:
Good day,
Trust you are well,
Kindly note that this request has been escalated to the ordering department to assist to cancel this order.
Thank you."
Then of course I've heard nothing on this for the past 10 days. Why should I believe you're going to bother responding to me now? Only because I complained in a public forum?
"We have updated Your Service Request, number VOX***6.The updated comment to your request is as follows:
Good day,
Trust you are well,
Kindly note that this request has been escalated to the ordering department to assist to cancel this order.
Thank you."
Then of course I've heard nothing on this for the past 10 days. Why should I believe you're going to bother responding to me now? Only because I complained in a public forum?
Vox Telecom's replyOfficial
25 May 2023, 10:12Good day,Ian L
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from the cancellation team that the cancellation query has been resolved.
The necessary amendments have been made on your Vox Account.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from the cancellation team that the cancellation query has been resolved.
The necessary amendments have been made on your Vox Account.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Vox Telecom's reply25 May 2023, 10:12
Official
Good day,Ian L
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from the cancellation team that the cancellation query has been resolved.
The necessary amendments have been made on your Vox Account.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from the cancellation team that the cancellation query has been resolved.
The necessary amendments have been made on your Vox Account.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox