If You Value Your Time, Money, and Service, Reconsider VOX

If you are prepared to wait indefinitely for your fibre installation, then VOX may be the provider for you.

Be prepared to manage the process yourself, you will be the one making follow-up calls and requesting feedback, as the timelines provided is not honoured.

If you are comfortable repeatedly hearing phrases such as, “I understand your frustration, Sir,” “I will escalate this,” or “We are only a service provider for your internet,” without any tangible resolution or accountability, then VOX would be a suitable choice.

There appear to be numerous escalators within the company, however, they do not work, and they like using them.

They do not handle the hardware installation directly and instead rely on a third party installer whose level of service reflects the same lack of urgency and ownership. The apologies are consistent, the action is not.

Reaching a consultant during business hours can be difficult, yet communication often shifts to WhatsApp in the evening.

If you are seeking a stressful, nonchalant, and ultimately disappointing customer experience, VOX is the way to go.

Till today I have no internet, just a device that I have turned into an ornament.