ZD
Zamokuhle D

1 reviews | Active since Oct 2019

26 Jul 2023, 16:47

If you can avoid Vox, do it ! You'll save yourself a headache and airtime!

I wish there was a way for us to give 0 stars! What a HORRIBLE experience with a company that just doesn't care . If you want to get reliable fibre set up in your home choose someone else if you can. We've been waiting to have a new line to be setup in our new apartment for about a month now , dont get me started on their cancellation process, what a MESS of a company , no one knows where up or down is .

Before you ask , yes we've emailed , and called and escalated the matter , but I guess they probably have such a backlog of bad customer experiences that they take forever to even respond to those. Its 2023! Fibre installation and moving lines shouldn't be this painful.

0
Replies (2)
Vox Telecom
Vox Telecom's reply26 Jul 2023, 18:37
Official
Good day Zamokuhle D

Thank you for your review. 

Please note that the details of your complaint has been sent to the Customer Service team to investigate the matter and assist with the resolution. 

We will provide feedback to you soonest. 

Kind Regards, 
Vox 
Vox Telecom
Vox Telecom's reply16 Aug 2023, 12:52
Official
Good day, Zamokuhle D
 
 Thank you for your patience whilst this matter was being investigated.
 
 Kindly note that we have received confirmation from our technical support team that the connectivity issues were resolved.
 
Should you require any further assistance, please do not hesitate to contact our 24/7 Support Center on *** or email ***
 
Kind Regards, 
Vox