LN
Lindiwe N

1 reviews | Active since Sept 2018

05 Aug 2023, 13:55

If pathetic was a service provider.

So this past Friday I wrote a review on this company regarding their pathetic service. This was subsequently deleted by HP. Later on Friday, an agent from Vox called me to arrange the router installation for today, which I accepted. First I got a meeting invite for the installation for 11:30 and then a text for the same installation to take place at 09:30. Mind you, I had arranged with her on Friday for it to take place between 09:00 and 13:00. By 11:45, no technician had showed up.

I subsequently gave them a call to report this. At this point, I want nothing to do with you Vox. Absolutely pathetic service. I will be canceling my order so, thanks, but no thanks.

0
Replies (2)
Vox Telecom
Vox Telecom's reply05 Aug 2023, 19:34
Official
 Good day , Lindiwe N 

 Thank you for your review.

 Kindly note that we have sent the details of your complaint to the onsite support team to investigate and assist.
 

Kind Regards, 
Vox 
Vox Telecom
Vox Telecom's reply14 Aug 2023, 11:36
Official
Good day,  Lindiwe N

Thank you for your patience whilst this matter was being investigated. 

Kindly note that we have received confirmation that line has been activated and the installation has been completed. 

Should you require any further assistance, please do not hesitate to contact us on *** or email, ***

Kind Regards, 
Vox