RM
Refilwe M

1 reviews | Active since Aug 2021

06 Sept 2023, 18:32

If it was possible to give zero stars, I would

If it was possible to give zero stars, I would. For the past few years, Vox and I have had a good contract where I paid them a monthly fee, and they provided me with Fibre to the home. However, since 31 July, I never have Fibre in my house for more than 2 days at a time. Every time I call to report my issues, I get told that they will escalate to their service provider as they rent the line from them. There is clearly no follow-up with the service provider to ensure that they actually fix the problem as I have been calling them with the same issue since 31 July. I am very frustrated because I'm paying for Fibre, but I have to buy data because Vox can not provide me with a service I pay for. If vox has a million haters, I'm one of them. If they have one hater, it's me, and if they have zero haters, then I'm dead.

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Replies (2)
Vox Telecom
Vox Telecom's reply06 Sept 2023, 18:59
Official
Good day Refilwe M ,

We have received and acknowledge your complaint. 

The details of your complaint has been escalated internally for investigation and urgent attendance. 

We will contact you very soon to assist with the resolution and/or feedback of your complaint. 

We will contact you shortly to assist with the resolution of your complaint.

Kind Regards
Vox Team
Vox Telecom
Vox Telecom's reply11 Sept 2023, 10:41
Official
Good day, Refilwe M ,
 
Thank you for your patience while this matter was being investigated.
 
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Metrofibre restored the link and the Mikrotik router, replaced.
 
 Should you require any further assistance, please do not hesitate to contact us on *** or email, ***

 
Kind Regards,
Vox