If I had to choose between having my tooth extracted with the pliers in my tool box and signing up with VOX, I would gladly reach for the pliers as it will be far less painful.

If I had to choose between having my tooth extracted with the pliers in my tool box and signing up with VOX, I would gladly reach for the pliers as it will be far less painful. I placed a FTTH order on the 29th of May 2023 and still do not the ONT box installed after multiple calls. Yet I have been charged for one and a half months for a line that I still cannot use, a big surprise that the accounts department is far more efficient then the team responsible for client service and product delivery. Feedback has been non-existent and timelines are in breach of our agreement. I have experienced a superior service delivery from Cool Ideas which is light years ahead of VOX based on pure interest to deliver a efficient and client centric service. I demand that the service as per our agreement is delivered within 5 business days and a refund for the period that I have not had access to the service due to the incompetence of your service delivery or I will pursue a cancellation of my order.