SF
Salomé Fouché
1 reviews | Active since Aug 2016
06 May 2025, 18:33
If I could I would of gave them a rating of 0!!!!! I have literally struggled with Vox Telekom's fiber internet for more then 6 months
If I could I would of gave them a rating of 0!!!!! I have literally struggled with Vox Telekom's fiber internet for more then 6 months. I have literally been phoning them 1 to 3 times a week, to check my line and it always seems to buffer. I phoned yesterday again this morning and I am about to phone again. Makes me sick!
Helpful (0)
Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
06 May 2025, 19:05Good day, Salomé!
Thank you for the post post.
Kindly note that the above has been noted and escalated for investigation and resolution.
Feedback will be provided to you tomorrow morning during office hours.
Regards,
Vox
Thank you for the post post.
Kindly note that the above has been noted and escalated for investigation and resolution.
Feedback will be provided to you tomorrow morning during office hours.
Regards,
Vox
Vox Telecom's reply06 May 2025, 19:05
Official
Good day, Salomé!
Thank you for the post post.
Kindly note that the above has been noted and escalated for investigation and resolution.
Feedback will be provided to you tomorrow morning during office hours.
Regards,
Vox
Thank you for the post post.
Kindly note that the above has been noted and escalated for investigation and resolution.
Feedback will be provided to you tomorrow morning during office hours.
Regards,
Vox
Vox Telecom's replyOfficial
08 May 2025, 11:56Good day , Salomé
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the Support team did attempt to assist with the connectivity problems experienced.
Unfortunately we were unable to reach you on the nominated contact details on the account.
However, SMS and email notices were sent to advise that we have not been able to make contact to assist with the troubleshooting.
Unfortunately the request had to be closed as we were unable to reach you.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the Support team did attempt to assist with the connectivity problems experienced.
Unfortunately we were unable to reach you on the nominated contact details on the account.
However, SMS and email notices were sent to advise that we have not been able to make contact to assist with the troubleshooting.
Unfortunately the request had to be closed as we were unable to reach you.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Vox Telecom's reply08 May 2025, 11:56
Official
Good day , Salomé
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the Support team did attempt to assist with the connectivity problems experienced.
Unfortunately we were unable to reach you on the nominated contact details on the account.
However, SMS and email notices were sent to advise that we have not been able to make contact to assist with the troubleshooting.
Unfortunately the request had to be closed as we were unable to reach you.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the Support team did attempt to assist with the connectivity problems experienced.
Unfortunately we were unable to reach you on the nominated contact details on the account.
However, SMS and email notices were sent to advise that we have not been able to make contact to assist with the troubleshooting.
Unfortunately the request had to be closed as we were unable to reach you.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox