If I could I would give them zero stars On 21 August 2023 I phoned a lady by the name of Thembelihle and requested a Fibre line

If I could I would give them zero stars On 21 August 2023 I phoned a lady by the name of Thembelihle and requested a Fibre line. She asked for my street address and I gave her, she then sent me different packages to choose from. I chose the one I could afford not knowing that I chose an LTE line, I had no idea how they differed and no one cared to explain these to me. Lo and behold, I got a sim card in my mail. I then called Thembelihle to let her know of the mix up and she told me that there's nothing she could do as I have signed a contract. I requested for the service providers number so I could call them myself and she said that they are not allowed to give out these numbers. I went through the emails and found a number, I called this number but the guy I was talking to forwarded me to Thembelihle again and this woman was just so rude to me saying that I'm making this sound like it's her fault. That phone call yielded nothing. I then sent them an email on 31 August 2023 requesting for my R350 deposit as well as for them to cancel my account as I told Thembelihle that I want a fiber line. No one from Vox has responded to my email even today