IF I COULD GIVE VOX A ZERO STARS I COULD BUT I CANT SO I GIVE YOU ONE STAR

**Extremely disappointing experience with Vox**

I signed up for Vox Fibre on **2 September** after cancelling my Afrihost service. It is now **9 September and I still have no internet.**

On Monday, I was asked to send a picture of my router and was told a technician would need to come out with a new router. No timeframe was given. The router was only delivered this morning, and I still have no service.

When I called Vox today, I was told that **Vuma had placed my line on hold for maintenance**, which apparently takes 48 hours. I contacted Vuma myself, and they told me there is **no fault or maintenance issue on my line** and that Vox has only attempted activation once, on Monday.

I now have two completely conflicting stories from Vox and Vuma.

I work from home and rely on internet access, so this delay is seriously affecting me. I have also spent a considerable amount of time chasing both companies to figure out what is happening.

I have the **call reference numbers for both Vox and Vuma** and expect this to be investigated properly.

**Vox call reference:** Vox***4-21 **Vuma call reference:** PGQT2MJ

I want this escalated urgently, my fibre activated, and **appropriate compensation for the period I have been without service and the inconvenience caused.**

I have been a customer for one week and this has already been an extremely frustrating experience.