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1 reviews | Active since Dec 2016

23 Oct 2025, 12:31

I WOULD RATE THEM ZERO IF I COULD!

I WOULD RATE THEM ZERO IF I COULD! I’VE BEEN DISCONNECTED FOR OVER 24 HOURS WITH NO PROPER ASSISTANCE. I HAD TO REQUEST A CALL BACK AND EVENTUALLY FIND THE SOLUTION MYSELF WHILE STILL PAYING FOR TWO ACTIVE LINES. THIS LEVEL OF SERVICE IS COMPLETELY UNACCEPTABLE AND DISAPPOINTING FOR A PAYING CUSTOMER. I EXPECTED FAR BETTER SUPPORT AND ACCOUNTABILITY FROM A SERVICE PROVIDER OF THIS SIZE!

0
Replies (3)
Vox Telecom
Vox Telecom's reply23 Oct 2025, 12:58
Official
Good day Lebohang L,

Thank you for your review.

Kindly note that there is a confirmed outage in your area.

Vox Notice: Vumatel GPON Fibre Services FTTH. Johannesburg - Alberton - Leopard's Rest. Some customers may experience problems with no connectivity. Vumatel engineers are attending to the fault. Further feedback to follow.

We will provide updates as more information becomes available.

To stay informed, you can:

- Check our website for status updates: [https://portal.vox.co.za/vox/portal/public/outages/view.jsp]

Best regards,

Vox


's update23 Oct 2025, 13:10
Reviewer Update
GOOD DAY, I HAVE BEEN INFORMED BY VUMA THAT NO TECHNICIAN WILL BE DISPATCHED UNTIL VOX LOGS A TICKET. THIS IS UNACCEPTABLE, ESPECIALLY SINCE OTHER CUSTOMERS IN THE SAME AREA HAVE ALREADY BEEN ASSISTED. I DEMAND THAT VOX LOG A TICKET IMMEDIATELY AND PROVIDE CONFIRMATION WITHOUT FURTHER DELAY. THIS SITUATION HAS TAKEN TOO LONG AND NEEDS URGENT RESOLUTION. EXPECTING YOUR PROMPT ACTION, LEBOHANG L
Vox Telecom
Vox Telecom's reply28 Oct 2025, 10:34
Official
Good day, Lebohang. 

Thank you for your patience while this matter was being attended to. 

We have received confirmation that the service has been restored. 

Please do let us know if there is anything else we can assist you with. 

Kind Regards, 
Vox