I would not recommend VOX to anyone

I have been with VOX for over 7years now, with minimal issues. I have never missed any payments.

However the delay and lack of assistance received when moving house has been incredibly frustrating. There was NO physical installation required as Octotel equipment was already on site. All we needed was a power supply and router. It has been more than 10 days trying to finalise the necessary activation and yet I keep being told it will be escalated; it is at the service desk; the PMO department will assist, however ABSOLUTELY NO concrete turnaround times or proper expectation management; even after advising on the urgency given I work remotely.

Had I been informed 10 days ago that it would take this long, I would have opted for another service provider. Nipho has assisted as far as he can and also confirmed that there was a delay in logging the necessary properly from the onset.