OS
Octavia S
1 reviews | Active since Mar 2019
09 Sept 2021, 14:40
I would like to submit a report about Vox Telecom
I would like to submit a report about Vox Telecom. I have an existing account with them for Fibre. I am moving home,so requested that the line be moved. The gentleman told me that the contract be canceled and that a new contact be taken out and that I will still be charged for October month. How is that fair towards me,I requested the line be moved not canceled now I must be penalized,and then when I request to speak with with manager I get told to send an email as the manager is unable to take my call yet,they are able to take my money every month without any problem. Octavia Smith *** ***093
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Vox Telecom's replyOfficial
09 Sept 2021, 15:43 Good day Octavia S
Thank you for your query.
The element of the Service that is comprised of the provision of the Circuit is provided to the specific address set out in the Subscriber Agreement with a Circuit leased by Vox from a network operator.
Accordingly, the provision of the Circuit is not transferrable to another premises.
Notwithstanding that the cancellation is necessitated by relocation,.
We have also taken note of the Cancellation date dispute and have escalated the query for further assistance.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Kind Regards,
Vox
Thank you for your query.
The element of the Service that is comprised of the provision of the Circuit is provided to the specific address set out in the Subscriber Agreement with a Circuit leased by Vox from a network operator.
Accordingly, the provision of the Circuit is not transferrable to another premises.
Notwithstanding that the cancellation is necessitated by relocation,.
We have also taken note of the Cancellation date dispute and have escalated the query for further assistance.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Kind Regards,
Vox
Vox Telecom's reply09 Sept 2021, 15:43
Official
Good day Octavia S
Thank you for your query.
The element of the Service that is comprised of the provision of the Circuit is provided to the specific address set out in the Subscriber Agreement with a Circuit leased by Vox from a network operator.
Accordingly, the provision of the Circuit is not transferrable to another premises.
Notwithstanding that the cancellation is necessitated by relocation,.
We have also taken note of the Cancellation date dispute and have escalated the query for further assistance.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Kind Regards,
Vox
Thank you for your query.
The element of the Service that is comprised of the provision of the Circuit is provided to the specific address set out in the Subscriber Agreement with a Circuit leased by Vox from a network operator.
Accordingly, the provision of the Circuit is not transferrable to another premises.
Notwithstanding that the cancellation is necessitated by relocation,.
We have also taken note of the Cancellation date dispute and have escalated the query for further assistance.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Kind Regards,
Vox