LM
Lusanda M
1 reviews | Active since Nov 2022
20 Jan 2023, 12:55
I would give them a -0
By far the most service I’ve ever received!From the call centre ages to the managers.I was on the phone with Aviwe she just put me on hold with out even telling me while I was speaking.I have been on the phone with them since 10am it’s 12:50 now and my issue is yet to be resolved. I am still on hold,if I drop the call I have to call them back again and I am expected to tell the same story over and over again. The ages have no desire to assist or go an extra mile for the clients,I don’t even want to talk about the attitude! I would never recommend the Campany to anyone they are the WORST service providers I have ever had to deal with.
Helpful (0)
Replies (3)0
Replies (3)
Vox Telecom's replyOfficial
20 Jan 2023, 14:30 Good day, Lusanda M
Thank you for your review.
Kindly note that the details of your query has been sent to the finance team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the finance team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply20 Jan 2023, 14:30
Official
Good day, Lusanda M
Thank you for your review.
Kindly note that the details of your query has been sent to the finance team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the finance team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
LM
Lusanda M's updateReviewer Update
20 Jan 2023, 14:42Good Day,
After numerous frustrating attempts I hang up and called again and requested to be put through to a manager…I spoke to a very lovely and professional lady Melani Ellis she assisted me in less than 5 minutes my issue was resolved.
Thank you very much Melani Ellis for the excellent service.
Please provide more training for Aviwe and the rest of the call centre staff as they are extremely *********** and RUDE.
Regards
After numerous frustrating attempts I hang up and called again and requested to be put through to a manager…I spoke to a very lovely and professional lady Melani Ellis she assisted me in less than 5 minutes my issue was resolved.
Thank you very much Melani Ellis for the excellent service.
Please provide more training for Aviwe and the rest of the call centre staff as they are extremely *********** and RUDE.
Regards
LM
Lusanda M's update20 Jan 2023, 14:42
Reviewer Update
Good Day,
After numerous frustrating attempts I hang up and called again and requested to be put through to a manager…I spoke to a very lovely and professional lady Melani Ellis she assisted me in less than 5 minutes my issue was resolved.
Thank you very much Melani Ellis for the excellent service.
Please provide more training for Aviwe and the rest of the call centre staff as they are extremely *********** and RUDE.
Regards
After numerous frustrating attempts I hang up and called again and requested to be put through to a manager…I spoke to a very lovely and professional lady Melani Ellis she assisted me in less than 5 minutes my issue was resolved.
Thank you very much Melani Ellis for the excellent service.
Please provide more training for Aviwe and the rest of the call centre staff as they are extremely *********** and RUDE.
Regards
Vox Telecom's replyOfficial
25 Jan 2023, 10:58Good day, Lusanda M
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from your collection Manager that the billing dispute on your account has been resolved .
We thank you for your time in voicing your concerns , the poor service complaint has been addressed by the Management team.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
|
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from your collection Manager that the billing dispute on your account has been resolved .
We thank you for your time in voicing your concerns , the poor service complaint has been addressed by the Management team.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
|
Vox Telecom's reply25 Jan 2023, 10:58
Official
Good day, Lusanda M
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from your collection Manager that the billing dispute on your account has been resolved .
We thank you for your time in voicing your concerns , the poor service complaint has been addressed by the Management team.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
|
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from your collection Manager that the billing dispute on your account has been resolved .
We thank you for your time in voicing your concerns , the poor service complaint has been addressed by the Management team.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
|