I WISH I DIDN'T EVEN TRY VOX!!!

Ordered the Uncapped SIM + Router Rental for R833.99 which got delivered on the 30th January 2023. Only to find out the router was faulty (it only worked on day of delivery and never switched on the follow day which was the 31st). Mind you it is awful and painful to get a hold of any customer service agent with Vox, worse it is not a toll free number (you can imagine the airtime spent on waiting for 35 to 40 people before you). Having to constantly wait over 25/30 mins with no one at the end of the call. So disappointed in their process!! I am new to this community and I thought I should try it out, BAD MISTAKE!!

Now I have an account balance due for R995.03 to be paid on the 26th February. I requested a cancelation of the whole service today and the penalty fee was registered as R300 on the portal (which I don't have a problem with). My issue here is the actual total of R995.03 for services I hardly used even for a week especially with a busted router. A call was logged through Zane Davids on Tuesday, an agent who has been assisting me throughout this process via whatsapp messaging, ticket Vox***4, which hasn't been attended to.

I refuse to pay R995.03 and should that happen I will definitely reverse my money back. I wish someone to call me back ASAP to have this sorted. I no longer want to be part of the Vox community, I am willing to pay the R299.99 penalty fee, R100 once off fee and the two days data pro rata, NOT the R834 for the whole month. How does that make sense to anyone reading this, will it sit you better, does it sound fair to you?

My Vox account details: ***

Even got a call from one of the agent from Vox Thabo Mo***eng trying to persuade me not to cancel. Explained my story to him and I am currently waiting on the technicians to come check the router out and see if I can get help or not. If nothing works, I will proceed to cancel. Again the collection fee for me is not the problem, it is the faulty router and the around required to pay for the faulty router and services that are currently paused.

As I wait..