I wish I could rate Vox in the negatives, 1 star is still too much

I have never experienced such horrible service from any company I have ever dealt with. It is easier to deal with Home Affairs than it is with VOX.

The business that I work for decided to move over to Vox this year and it has just been issue after issue.

I understand that porting over a landline number takes time and we were happy to wait for this to happen. Once Vox had told us that the process could go ahead we were then told that they did not have the two extra handsets that we had ordered a whole month before. They then kept putting the blame on our previous providers and claimed that they were delaying the process.

Once everything had been approved all we were told was that our landline number would show as a different number until porting had been completed. Our landline could not receive calls for almost 1 and a half days, hindering the business. Whenever I managed to get a hold of our customer service representative she just told me that everything was okay on her side, not really worried about the fact that nothing was actually working.

Eventually, with some phoning around, the number started working again. I will definitely not be recommending Vox to anybody that I know and I really hope people read the reviews on HelloPeter and Facebook before even considering using Vox.