LVdw
Lize Van der walt
1 reviews | Active since Sept 2016
13 Jun 2022, 08:51
I will never use Vox telecom again!!
Stay away. Our internet has been off now for multiple days, there is nothing wrong with the line the fault is on Vox’s side. I have been contacting them multiple days now all response that I keep getting is they don’t know how to fix the problem they will log another call with someone ells. After each of these calls I never get any feedback bac. If I then call back I get told no query was logged and they just repeat the same process. This happened 3 times. They expect me to pay for a product that they do not deliver. I will never use Vox telecom again!!
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Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
13 Jun 2022, 11:03Good day, Lize V
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply13 Jun 2022, 11:03
Official
Good day, Lize V
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's replyOfficial
21 Jun 2022, 11:34Good day, Lize V
Thank you for your patience whilst this matter was being investigated.
We have received the request to cancel the services and the cancellation request has been actioned accordingly.
The fault was escalated to the Network Provider, Vodacom to assist.
Your service were part of an outage, at the time the Network Provider attended to a Fibre break.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
We have received the request to cancel the services and the cancellation request has been actioned accordingly.
The fault was escalated to the Network Provider, Vodacom to assist.
Your service were part of an outage, at the time the Network Provider attended to a Fibre break.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Vox Telecom's reply21 Jun 2022, 11:34
Official
Good day, Lize V
Thank you for your patience whilst this matter was being investigated.
We have received the request to cancel the services and the cancellation request has been actioned accordingly.
The fault was escalated to the Network Provider, Vodacom to assist.
Your service were part of an outage, at the time the Network Provider attended to a Fibre break.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
We have received the request to cancel the services and the cancellation request has been actioned accordingly.
The fault was escalated to the Network Provider, Vodacom to assist.
Your service were part of an outage, at the time the Network Provider attended to a Fibre break.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox