HN
Heleen N

1 reviews | Active since Aug 2017

27 Apr 2023, 15:10

I seriously question your financial integrity of your clients!

In fact NO star should be able to choose from....every month you keep my money hostage for a debit order I never concented to...my invoiced amount I receive more than half less than this debit order I NEVER CONSENTED TO. My bank cannot stop is as it's a persistend loading of a **** debit order...I have NO standing debit orders with you and pay my full invoice directly from my account as per usual...now you make my bank keep MY MONEY locked away for my personal expenses...I HAVE TO GET A UPGRADE ON MY SONS LAPTOP TOMORROW BUT MAY NOT USE MY MONEY AS YOU ARE KEEPING IT LOCKED AWAY...DO YOU EARN MONEY FROM ALL THE OTHER POOR CUSTOMERS IM SURE THE SAME IS HAPPENING TOO? WHAT'S YOUR PROBLEM? I EXPECT A LETTER OF APOLOGIE AND GO REMOVE YOUR DAMN DEBIT ORDER AGAINST MY BANK...IF NOT BY THE END OF TOMORROW MONDAY LEGAL PROCEEDINGS WILL FOLLOW...HOW MANY OTHER POOR PEOPLE YOU **** LIKE THIS? IT'S NOT MY FIRST COMPLAINT AND YOU DIT ABSOLUTELY NOTHING TO SORT IT OUT NEVER MAIL OR CALLED ME...OH I FORGOT...A SUPER UPSET WOMAN CALLED TO ASK IF I DO WANT TO REMOVE ALL DEBIT ORDERS AND I SAID YES SHE SAID PERFECT ITS DONE JUST PAY AS USUAL...WHAT NONSENCE...ITS IS STILL BLOCKING MY BANK TO GIVE ME ALL MY AVAILABLE FUNDS MONT AFTER MONTH FROM JAN23... PATHETIC COMES TO MIND...SO PLS DON'T SEND A TELEMARKETER TO ME I WANT TO TALK TO THE PERSON ACTUALLY REMOVING THIS PIECE OF ***** AGAINST MY BANK ACCOUNT BY END OF TOMORROW. ***

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Replies (2)
Vox Telecom
Vox Telecom's reply27 Apr 2023, 16:01
Official
Good day Heleen N, 
 
Thank you for your review. 
 
 Kindly note that the details of your complaint has been sent to the Debtors team to investigate and assist. 
  
 We will provide feedback to  you soonest. 
 
 Kind Regards, 
 Vox 
Vox Telecom
Vox Telecom's reply04 May 2023, 10:09
Official
Good day,Heleen N,

Thank you for your patience whilst this matter was being investigated. 

Kindly note that the debtors Department has sent correspondence to you pertaining to your dispute and the outcome thereof. 

Should you require any further assistance, please do not hesitate to contact us on *** or email *** 

Kind Regards, 
 Vox