I regret choosing VOX as my service provider, Period!!!

My experience with VOX had to be the worst experience I have ever received. Within the first month of using their Services around the 9th of May 2024, they billed me for the month of April even though I had not yet moved into the unit at the time. I sent numerous emails, made numerous calls till today it has not been resolved. I then sent an email advising them to get my account up to date or else Iwill not be paying for the services till this issue was resolved. My services were suspended although my pled was ignored so as a result of that I then request for my services with Vox to be cancelled. Very quick to sent me a cancellation fee of over R1000.00, however have I received my amended statement with my credit clearing showing, no I have not. Therefore, I will not recommend Vox Telecommunication to anybody, noting that this isn't the first time I receive such poor service from them. at first it was a business fibre line whereby they sent me a letter of demand, although no contract was signed, and no installation had taken place. I then gave them a second chance however with my home fibre and once again I was disappointed at how they services are so poor. Their lack of communication in both Email and Phone is their downfall.