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ewald E
1 reviews | Active since Nov 2015
02 Jun 2021, 11:51
I need answers
*** Hi good day
So I have a problem with vox
On Monday your technical support was at my House, he install the router plug in his laptop to the ecpu and got the right object nr
Vumatel gave me the wrong object nr
So I don't have any internet connection at my house
It's reading the router but no internet connection
If I phone vox, I load airtime wait for 20 minutes for someone to answer and then a voice message come up sorry this person not available
All what I'm asking for someone to activate my line
Please can someone assist me
Because they don't phone you back
Don't say another 24h or so I need a answer today I need to work
Thank you
Ewald Erasmus ***
Helpful (0)
Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
02 Jun 2021, 12:48 Good day, Ewald
Thank you for your post.
Kindly note that the details of your complaint has been sent to the Project Management team for urgent assistance.
We will give feedback soonest.
Kind Regards,
Vox
Thank you for your post.
Kindly note that the details of your complaint has been sent to the Project Management team for urgent assistance.
We will give feedback soonest.
Kind Regards,
Vox
Vox Telecom's reply02 Jun 2021, 12:48
Official
Good day, Ewald
Thank you for your post.
Kindly note that the details of your complaint has been sent to the Project Management team for urgent assistance.
We will give feedback soonest.
Kind Regards,
Vox
Thank you for your post.
Kindly note that the details of your complaint has been sent to the Project Management team for urgent assistance.
We will give feedback soonest.
Kind Regards,
Vox
Vox Telecom's replyOfficial
04 Jun 2021, 16:00Good day, Ewald E
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the correct Object nr had been linked and the installation has been completed.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the correct Object nr had been linked and the installation has been completed.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards
Vox Telecom's reply04 Jun 2021, 16:00
Official
Good day, Ewald E
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the correct Object nr had been linked and the installation has been completed.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the correct Object nr had been linked and the installation has been completed.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards