MT
Malcolm T
1 reviews | Active since Nov 2025
27 Nov 2025, 10:27
I must pay for their mistakes !!!
They deducted R2809 from my account after hardware has been sent back to them and they said they received it. This after i was told they are stoping this debit order and it will not go off as a ticket has been created for the hardware to be returned by the 12th of December 2025. Now i get told i must wait 14days for my money they dropped me in big financial trouble now.
Helpful (0)
Replies (4)0
Replies (4)
Vox Telecom's replyOfficial
27 Nov 2025, 10:49Good day Malcolm T
Thank you for your review.
Please note that the details of your complaint has been sent to the debtors team to investigate the matter and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
|
Thank you for your review.
Please note that the details of your complaint has been sent to the debtors team to investigate the matter and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
|
Vox Telecom's reply27 Nov 2025, 10:49
Official
Good day Malcolm T
Thank you for your review.
Please note that the details of your complaint has been sent to the debtors team to investigate the matter and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
|
Thank you for your review.
Please note that the details of your complaint has been sent to the debtors team to investigate the matter and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
|
Vox Telecom's replyOfficial
27 Nov 2025, 13:21Good day Malcolm T
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from the Accounts team that the billing query has been resolved.
The hardware was booked back, and the necessary amendments have been made on your Vox Account, and you will be refunded.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from the Accounts team that the billing query has been resolved.
The hardware was booked back, and the necessary amendments have been made on your Vox Account, and you will be refunded.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Vox Telecom's reply27 Nov 2025, 13:21
Official
Good day Malcolm T
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from the Accounts team that the billing query has been resolved.
The hardware was booked back, and the necessary amendments have been made on your Vox Account, and you will be refunded.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from the Accounts team that the billing query has been resolved.
The hardware was booked back, and the necessary amendments have been made on your Vox Account, and you will be refunded.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
MT
Malcolm T's updateReviewer Update
27 Nov 2025, 15:19Good day Vox
It is all great on a public platform to say that everything has been resolved yet it has not. I have to keep on begging your employee's for feedback
When will MY money be back in MY account !!
Communication at VOX sucks bad really poor service i honestly feel like canceling my services with you guys because there is always problems with you guys
It is all great on a public platform to say that everything has been resolved yet it has not. I have to keep on begging your employee's for feedback
When will MY money be back in MY account !!
Communication at VOX sucks bad really poor service i honestly feel like canceling my services with you guys because there is always problems with you guys
MT
Malcolm T's update27 Nov 2025, 15:19
Reviewer Update
Good day Vox
It is all great on a public platform to say that everything has been resolved yet it has not. I have to keep on begging your employee's for feedback
When will MY money be back in MY account !!
Communication at VOX sucks bad really poor service i honestly feel like canceling my services with you guys because there is always problems with you guys
It is all great on a public platform to say that everything has been resolved yet it has not. I have to keep on begging your employee's for feedback
When will MY money be back in MY account !!
Communication at VOX sucks bad really poor service i honestly feel like canceling my services with you guys because there is always problems with you guys
Vox Telecom's replyOfficial
02 Dec 2025, 10:23Good day, Malcolm
Thank you for your patience whilst this complaint was being investigated.
Kindly note that the refund has been completed.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this complaint was being investigated.
Kindly note that the refund has been completed.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Vox Telecom's reply02 Dec 2025, 10:23
Official
Good day, Malcolm
Thank you for your patience whilst this complaint was being investigated.
Kindly note that the refund has been completed.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this complaint was being investigated.
Kindly note that the refund has been completed.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox