AH
ANDREA H
1 reviews | Active since Jan 2022
05 Jan 2023, 09:09
I Mean really guys.
Vox one day sommer cancelled my FTTH, I did not issues this cancellation in any way shape or form. This happened at the start of 2022
Now as we enter 2023 I get a suspension notice for an unknown amount, the statement they provide is not giving me any clarity, so I investigate, about 4 follow up emails later I'm advised that I'm being billed for the hardware for as they say "non return of router",Which I can only assume is due to the supposed cancellation I never issued.
I now again have to send copious amount of emails to try and resolve and rectify this matter. #awfulcustomerservice I'm Gatvol
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Vox Telecom's replyOfficial
05 Jan 2023, 09:35Good day ANDREA H Thank you for your enquiry. Kindly note that we have tried to contact you with no success therefore an email has been sent . The above has been added to your escalation and we will make contact with you to advise and assist
Please note that we will not reply on HelloPeter, but will communicate to you on our official company communication platforms as per our website. Kind Regards,
Vox
Best regards,
Vox Telecom's reply05 Jan 2023, 09:35
Official
Good day ANDREA H Thank you for your enquiry. Kindly note that we have tried to contact you with no success therefore an email has been sent . The above has been added to your escalation and we will make contact with you to advise and assist
Please note that we will not reply on HelloPeter, but will communicate to you on our official company communication platforms as per our website. Kind Regards,
Vox
Best regards,
AH
ANDREA H's updateReviewer Update
05 Jan 2023, 14:03Kindly note that I did answer your call and was again advised by your consultant that I'm being billed for services I didn't cancel.
AH
ANDREA H's update05 Jan 2023, 14:03
Reviewer Update
Kindly note that I did answer your call and was again advised by your consultant that I'm being billed for services I didn't cancel.