AS
Alexander S

1 reviews | Active since Oct 2009

22 Nov 2017, 14:19

I have signed numerous quotes but they keep changing service

In July I had Vox do a survey and recommend a solution for our conference centre.

On 16 August I accepted their quote for 50MB fibre. This would take 45 days so I accepted a 25MG wireless interim solution. After Vox confirmed a site survey had been done.

On 1 Sept they said that they cannot offer this service so the contract is invalid and I must sign a new one for a 10MB Wireless (Guaranteed) On 4 September I was told new contact is invalided as they cannot supply what they had promised so I must sign a new one. On 7 September I was told it was live, but as they had forgotten to install the Apps I could not use it. It cannot be used for any wires hardware as the earther net card was incorrect. I cannot use for our security cameras. our printers or any of our conference hardware 9 September I paid for cabling to be done while we wait for new card for modem. They sorted this out and yet in October when we have no WiFi for one area they said it is because it was never planned? 13 September we still cannot use Wi-Fi 22 September Vox (Joshua) finally gets back to say that he had forgotten to order the card

10 October Escalated to Michelle who did not respond for over a week as she was in meetings 10 October complained about our speed and dropping calls. Was told that the 10MB guarantee is not actually true 18 October Told that the software had been set up incorrectly and that no more than 5 people can be online at once. FOR A CONFERENCE CENTRE!

25 October Has a site meeting with Michelle and Joshua who promised to get back to me in 48 hours. They have still not made any contact. 9 November Chased Michelle. She rep**** that she is busy in meetings, things take time and Joshua will get back to me.

I was told my Fibre would be done in 45 days and I have had ZERO FEEDBACK on this since signing their quote in August

So frustrated as I am not being threated by accounts for not paying

0
Replies (3)
Vox Telecom
Vox Telecom's reply22 Nov 2017, 14:47
Official

Good afternoon Alexander.

Thank you very much for bringing this under our attention.

Kindly note that our Team is investigating the matter and feedback will be provided to you soon.

Regards,

Vox

AS
Alexander S's update22 Nov 2017, 15:22
Reviewer Update
Thank you. I have now received a termination notice; before even a call from my account manager. I am in the proceeds of logging a complaint with the consumer council too
Vox Telecom
Vox Telecom's reply29 Nov 2017, 13:42
Official

Good day Alexander,

As per the feedback that we have received our Head of Sales has been in direct contact with you and is assisting you further regarding this matter. He will remain in contact with you via email.

Please do not hesitate to contact us again, should you have any further queries or might need immediate assistance. *** || ***

Regards,

Vox