WN
Winile N
1 reviews | Active since Mar 2019
18 Jul 2023, 07:55
I had a contract with Vox Telecoms for Fibre at home
I had a contract with Vox Telecoms for Fibre at home. After about 3 years I canceled it. When I canceled the contract I had a rental with them for wifi extender (TP-Link),the person who was uninstalling the modem also took the extenders. My problem is now they are charging me a penalty Fee of R2999 for the same extender they took.
Helpful (0)
Replies (1)0
Replies (1)
Vox Telecom's replyOfficial
18 Jul 2023, 08:20Good day, Winile N
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from the Accounts team that the billing query has been resolved.
The hardware was booked back and the necessary amendments have been made on your Vox Account.
An updated Statement has been sent to the nominated contact details on the account.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from the Accounts team that the billing query has been resolved.
The hardware was booked back and the necessary amendments have been made on your Vox Account.
An updated Statement has been sent to the nominated contact details on the account.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Vox Telecom's reply18 Jul 2023, 08:20
Official
Good day, Winile N
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from the Accounts team that the billing query has been resolved.
The hardware was booked back and the necessary amendments have been made on your Vox Account.
An updated Statement has been sent to the nominated contact details on the account.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from the Accounts team that the billing query has been resolved.
The hardware was booked back and the necessary amendments have been made on your Vox Account.
An updated Statement has been sent to the nominated contact details on the account.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox