MA
MERVYN A
1 reviews | Active since May 2017
17 May 2023, 23:52
I get no help from c...
I get no help from customer service even from the rep that I have wanting to sign up I'm with no internet for 3 days and I paid the and I send my proof of payment still nothing
Helpful (0)
Replies (3)0
Replies (3)
Vox Telecom's replyOfficial
18 May 2023, 07:43Good day Mervyn
Please note that the details of your complaint has been sent to the debtors team to investigate the matter and assist with the resolution.
Due to necessary changes in the billing environment, your account will only be unsuspended once the payment has been allocated to your account.
A proof of payment or immediate EFT payment will not lift a suspension on your account until the payment has been allocated.
Do note that payments may take up to 24 hours to be allocated to your account.
To avoid unnecessary delays in activation of services, we urge you to make use of the Vox Customer Portal or Vox App to make payments for Cash Accounts.
We furthermore recommend that you consider a Debit Order payment method instead of a Cash Payment.
The Vox Accounts Department is available from Monday’s to Friday’s between 08:00 am and 17:00 pm
Regards
Vox
Please note that the details of your complaint has been sent to the debtors team to investigate the matter and assist with the resolution.
Due to necessary changes in the billing environment, your account will only be unsuspended once the payment has been allocated to your account.
A proof of payment or immediate EFT payment will not lift a suspension on your account until the payment has been allocated.
Do note that payments may take up to 24 hours to be allocated to your account.
To avoid unnecessary delays in activation of services, we urge you to make use of the Vox Customer Portal or Vox App to make payments for Cash Accounts.
We furthermore recommend that you consider a Debit Order payment method instead of a Cash Payment.
The Vox Accounts Department is available from Monday’s to Friday’s between 08:00 am and 17:00 pm
Regards
Vox
Vox Telecom's reply18 May 2023, 07:43
Official
Good day Mervyn
Please note that the details of your complaint has been sent to the debtors team to investigate the matter and assist with the resolution.
Due to necessary changes in the billing environment, your account will only be unsuspended once the payment has been allocated to your account.
A proof of payment or immediate EFT payment will not lift a suspension on your account until the payment has been allocated.
Do note that payments may take up to 24 hours to be allocated to your account.
To avoid unnecessary delays in activation of services, we urge you to make use of the Vox Customer Portal or Vox App to make payments for Cash Accounts.
We furthermore recommend that you consider a Debit Order payment method instead of a Cash Payment.
The Vox Accounts Department is available from Monday’s to Friday’s between 08:00 am and 17:00 pm
Regards
Vox
Please note that the details of your complaint has been sent to the debtors team to investigate the matter and assist with the resolution.
Due to necessary changes in the billing environment, your account will only be unsuspended once the payment has been allocated to your account.
A proof of payment or immediate EFT payment will not lift a suspension on your account until the payment has been allocated.
Do note that payments may take up to 24 hours to be allocated to your account.
To avoid unnecessary delays in activation of services, we urge you to make use of the Vox Customer Portal or Vox App to make payments for Cash Accounts.
We furthermore recommend that you consider a Debit Order payment method instead of a Cash Payment.
The Vox Accounts Department is available from Monday’s to Friday’s between 08:00 am and 17:00 pm
Regards
Vox
MA
MERVYN A's updateReviewer Update
19 May 2023, 23:44It's day 6 now and still problem not solved I keep on sending mails on end even got the rep that came to offer vox still nothing I want to cancel this ******* service you got the money from me but I'm not getting the service calling in is a joke and you get this stupid response from. An automated system. No one has called called me once even though I gave details to contact me or via email I'm so disgusted with this bad service.
MA
MERVYN A's update19 May 2023, 23:44
Reviewer Update
It's day 6 now and still problem not solved I keep on sending mails on end even got the rep that came to offer vox still nothing I want to cancel this ******* service you got the money from me but I'm not getting the service calling in is a joke and you get this stupid response from. An automated system. No one has called called me once even though I gave details to contact me or via email I'm so disgusted with this bad service.
MA
MERVYN A's updateReviewer Update
19 May 2023, 23:47And now it's weekend where I will not be assisted how ironic is it no communication from a communications service provider i can not deal with this after I got this I have even got you guys more clients because of me and I'm so sorry that i have done that.
MA
MERVYN A's update19 May 2023, 23:47
Reviewer Update
And now it's weekend where I will not be assisted how ironic is it no communication from a communications service provider i can not deal with this after I got this I have even got you guys more clients because of me and I'm so sorry that i have done that.