I did not request the cancellation

I have called Vox on multiple occasions to try and get my fibre installed. Instead of them doing their job, once I explain my problem, they insist they will follow up with the relevant parties and then call me back. Instead, I have spent almost two months calling them to try and follow up and get my fibre installed.

Now, once again, instead of them doing their job, they have taken the super easy route of telling me I have cancelled my order. I did no such thing. Instead of trying to **** me and gaslight me, please do your actual job and just get my fibre installed. I have already waited two months for you to 'follow up' and 'investigate'. How much longer must I wait?

I think I will have to lodge a consumer complaint against this company for trying to backtrack on the agreed upon amount as nothing else seems to have worked.