MM
Mpho M
1 reviews | Active since Nov 2012
23 Sept 2023, 09:47
I DID NOT CANCEL MY LINE
Vox Reference Number - VOX***9. My line was cancelled without me requesting the cancellation. Since the 21st of September I have been sent from technical support to project management team and both teams are telling me they are not responsible for my query. I have been a Vox customer for over 2 years and I am being asked to confirm my address as they cannot pick it up on the system. So my question is, how have I been a customer for 2 years with a non-existent address. The most frustrating part is this is the second time this is happening and the last time it took over a week to fix. Vox, please speak to your support staff to assist me!!!!! We have not had internet for 3 days and it sound like nothing has been done with my ticket as no one wants to take ownership of the problem
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Replies (4)
Vox Telecom's replyOfficial
23 Sept 2023, 10:00Good day, Mpho M
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply23 Sept 2023, 10:00
Official
Good day, Mpho M
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
MM
Mpho M's updateReviewer Update
24 Sept 2023, 09:24It is safe to say that my family and I will not have internet this long weekend. As much as we want our queries to be resolved, sometimes is it about feedback and updating your customers. I called Vox on the 23rd asking about an update on my ticket and thank you to Tebogo who was able to connect me to a technician called Niresh. Niresh proceeded to tell me that my ticket is still open because they are waiting for me to confirm my residential address that is why nothing has been actioned. How was I suppose to confirm my address when I did not know that I needed to confirm my address for someone to start working on my query. If I did not call Vox, my ticket was going to stay open. Niresh then told me that I will get an update either by text or email yesterd
Today, the 25th of September, I have neither received a text or an email or any update from Niresh. I called customer care and spoke to a very uninterested consultant who told me nothing can be done until Tuesday.
Vox, is this how you treat your loyal customers? I have never been this frustrated
Today, the 25th of September, I have neither received a text or an email or any update from Niresh. I called customer care and spoke to a very uninterested consultant who told me nothing can be done until Tuesday.
Vox, is this how you treat your loyal customers? I have never been this frustrated
MM
Mpho M's update24 Sept 2023, 09:24
Reviewer Update
It is safe to say that my family and I will not have internet this long weekend. As much as we want our queries to be resolved, sometimes is it about feedback and updating your customers. I called Vox on the 23rd asking about an update on my ticket and thank you to Tebogo who was able to connect me to a technician called Niresh. Niresh proceeded to tell me that my ticket is still open because they are waiting for me to confirm my residential address that is why nothing has been actioned. How was I suppose to confirm my address when I did not know that I needed to confirm my address for someone to start working on my query. If I did not call Vox, my ticket was going to stay open. Niresh then told me that I will get an update either by text or email yesterd
Today, the 25th of September, I have neither received a text or an email or any update from Niresh. I called customer care and spoke to a very uninterested consultant who told me nothing can be done until Tuesday.
Vox, is this how you treat your loyal customers? I have never been this frustrated
Today, the 25th of September, I have neither received a text or an email or any update from Niresh. I called customer care and spoke to a very uninterested consultant who told me nothing can be done until Tuesday.
Vox, is this how you treat your loyal customers? I have never been this frustrated
MM
Mpho M's updateReviewer Update
27 Sept 2023, 10:066 days and counting without internet access. I am now being asked to provide proof of address for a line that I've had for over 2 years that cannot be picked up in the portal. How was it picked up for the past 2 years? Worst of all, I am told that I app**** for a line with another ISP. which I did not. VOX, WHAT IS THIS SERIOUSLY?? I've spent so much money to buy data for me to work and kids to study.
This is so frustrating and so unfair and there is no sense of urgency at all from VOX
This is so frustrating and so unfair and there is no sense of urgency at all from VOX
MM
Mpho M's update27 Sept 2023, 10:06
Reviewer Update
6 days and counting without internet access. I am now being asked to provide proof of address for a line that I've had for over 2 years that cannot be picked up in the portal. How was it picked up for the past 2 years? Worst of all, I am told that I app**** for a line with another ISP. which I did not. VOX, WHAT IS THIS SERIOUSLY?? I've spent so much money to buy data for me to work and kids to study.
This is so frustrating and so unfair and there is no sense of urgency at all from VOX
This is so frustrating and so unfair and there is no sense of urgency at all from VOX
Vox Telecom's replyOfficial
29 Sept 2023, 11:25Good day, Mpho
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the link has been restored, and the account has been corrected.
We have confirmed that the link was incorrectly canceled by the Network Provider, Vumatel.
The link has since been re-instated, and the connectivity has been restored.
Please do let us know if there is anything else we can assist you with.
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the link has been restored, and the account has been corrected.
We have confirmed that the link was incorrectly canceled by the Network Provider, Vumatel.
The link has since been re-instated, and the connectivity has been restored.
Please do let us know if there is anything else we can assist you with.
Kind Regards,
Vox
Vox Telecom's reply29 Sept 2023, 11:25
Official
Good day, Mpho
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the link has been restored, and the account has been corrected.
We have confirmed that the link was incorrectly canceled by the Network Provider, Vumatel.
The link has since been re-instated, and the connectivity has been restored.
Please do let us know if there is anything else we can assist you with.
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the link has been restored, and the account has been corrected.
We have confirmed that the link was incorrectly canceled by the Network Provider, Vumatel.
The link has since been re-instated, and the connectivity has been restored.
Please do let us know if there is anything else we can assist you with.
Kind Regards,
Vox