I DID NOT CANCEL MY ACCOUNT

I have been attempting to contact Vox multiple times to fix the issue with my account. Each time I call about 90%+ of the time someone picks up and drops my call.

My account was behind in payments and I made the payments in time before my account cancellation could be effective. Vox updated my account status saying that it is active but yet my internet connection is still not working.

All the while there is still an active cancellation on my account with a cancelation charge. It is as though Vox wants me to cancel the account so that I have to pay the cancelation fee for cancelation before 12 months.

I will reiterate - I DID NOT CANCEL MY ACCOUNT.

Can you fix my services and activate my connection appropriately and attend to my issue. I now have multiple open tickets already.

VOX***4 VOX***0

I'm not paying a cancellation fee - I never canceled my contract before 12 months and I don't plan to to have to pay a cancelation fee.