I can't even with Vox.

My line was activated on the 6th of June. It has not worked properly since. Fluctuating speeds. Slow as hell. I ordered a 50mg line. I'm lucky if I can down load an email. I've called. I've spoken to I don't know how many techs. I come to find out that TT connect had a faulty switch in the area that they were only made aware of on Sunday. Edwin form the tech department phones on Tuesday to try sort out the problem. He tried everything. I still have fluctuating speeds. Two techs come out to me yesterday. I find out Vox replaced a server at head office that has caused havoc , creating multiple IP addresses all over the show. They now want to charge for June when I haven't had a proper working line and they have admitted there are issues. I refuse to pay for June (R630). Your accounts department is useless. I've phoned them numerous times. One says I will have an answer by today. The next says he can log a ticket. I email accounts . I'm lucky if I get a reply in 3 days. I feel its ********* to have to pay for a service that I actually haven't had.