1 reviews | Active since Sept 2018
I am sorry Afrihost for thinking I could get better service elsewhere
Picture this, you joined Vox service plan for R535 on the 8th of July 2024, get an invoice of this bill on the 24th of July 2024 stating it will go off on the 1st of Aug 2024. Come 1st of August 2024 now your bill is R1 035 because apparently you can charged prorata plus the Aug month in advance (all this with no communication). So, your account is now suspended and when you call their accounts division you have to wait one hour before someone picks up the phone. You give in to their charge of R1 035 that they didn't communicate to you but now you are unable to because their app claims your phone has not activated the cookies. Goodness so you make an immediate payment on the banking app then wait for another hour trying to call accounts about your duress payment, they tell you even with immediate payment you have to wait 24hrs for payment to clear. So now you must buy additional data so you can work and not get fired. Please use any other service but this. It has not been even 30days and I am livid already.
Thank you for your review.
Please note that the details of your complaint has been sent to the debtors team to investigate the matter and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Please note that the details of your complaint has been sent to the debtors team to investigate the matter and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the debtors team has made contact and assisted with the billing dispute.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the debtors team has made contact and assisted with the billing dispute.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
