I am paying for a service that I am not getting

Item: Vox Telecom
Rating: 1
Author: Jan E

I am paying for a service that I am not getting. Getting the incorrect line speed vs the line speed I am paying for. Reported it to Vox numerous times and they just tell me to restart my router and then mark the ticket as complete. Will Never recommend this company to anyone.

Helpful (0)

Replies (2)

Vox Telecom's replyOfficial

21 Nov 2023, 20:23

Good day, Jan E

Thank you for your review.

Kindly note that the details of your query has been sent to the Support team to investigate and assist.

We will provide feedback to you soonest.

Kind Regards,
Vox

Vox Telecom's reply21 Nov 2023, 20:23

Official

Vox Telecom's replyOfficial

23 Nov 2023, 10:45

Good day, Jan E

Thank you for your patience while this matter was being investigated.

Kindly note that we have received confirmation that the speed issues were resolved after the Network Provider , Zoom Fibre attended.

Should you require any further assistance, please do not hesitate to contact us on *** or email, ***

Kind Regards,
Vox

Vox Telecom's reply23 Nov 2023, 10:45

Official