MS
Melissa S
1 reviews | Active since Feb 2022
10 Feb 2022, 12:25
I am extremely frustrated with Vox
I am extremely frustrated with Vox, I have signed up with Vox on the 10 August 2021 and to date I have no connection or service and yet I am being billed. I have sent numerous emails and have called countless time to sort out the account and nothing.
Helpful (0)
Replies (3)0
Replies (3)
Vox Telecom's replyOfficial
10 Feb 2022, 12:42 Good day, Melissa S
Thank you for entrusting us with your service request.
Unfortunately, we have not been able to allocate this query to your Vox Account with the information provided in the original correspondence.
Kindly provide us with your Vox Account number in order for us to assist accordingly.
Thank you in advance
Vox
Thank you for entrusting us with your service request.
Unfortunately, we have not been able to allocate this query to your Vox Account with the information provided in the original correspondence.
Kindly provide us with your Vox Account number in order for us to assist accordingly.
Thank you in advance
Vox
Vox Telecom's reply10 Feb 2022, 12:42
Official
Good day, Melissa S
Thank you for entrusting us with your service request.
Unfortunately, we have not been able to allocate this query to your Vox Account with the information provided in the original correspondence.
Kindly provide us with your Vox Account number in order for us to assist accordingly.
Thank you in advance
Vox
Thank you for entrusting us with your service request.
Unfortunately, we have not been able to allocate this query to your Vox Account with the information provided in the original correspondence.
Kindly provide us with your Vox Account number in order for us to assist accordingly.
Thank you in advance
Vox
MS
Melissa S's updateReviewer Update
10 Feb 2022, 12:50account number ***
MS
Melissa S's update10 Feb 2022, 12:50
Reviewer Update
account number ***
Vox Telecom's replyOfficial
28 Feb 2022, 16:19 Good day, Melissa S
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance Department that the billing dispute on your account has been resolved and the necessary credits have been app****. An updated Statement has been sent to you via email for record keeping purposes.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance Department that the billing dispute on your account has been resolved and the necessary credits have been app****. An updated Statement has been sent to you via email for record keeping purposes.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Vox Telecom's reply28 Feb 2022, 16:19
Official
Good day, Melissa S
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance Department that the billing dispute on your account has been resolved and the necessary credits have been app****. An updated Statement has been sent to you via email for record keeping purposes.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance Department that the billing dispute on your account has been resolved and the necessary credits have been app****. An updated Statement has been sent to you via email for record keeping purposes.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox