CR
Carol R
1 reviews | Active since Nov 2024
02 Nov 2024, 08:26
I am extremely ****ed off.
For the past year we have advised Vox to come fetch their rooter as we moved to Westbrook near Ballito. The courier kept phoning us saying they at our gate in Hibberdene. We give the correct address again. Vox send them to the wrong address again. Now they debit my account with R2000 because they could not get hold of me. Who do you think you are taking R2000 from me without m permission?
Helpful (0)
Replies (3)0
Replies (3)
Vox Telecom's replyOfficial
02 Nov 2024, 08:33Good day Carol,
Thank you for your review.
The details of your review has been sent to the relevant department, and an agent will make contact with you directly.
Kind regards,
Vox
Thank you for your review.
The details of your review has been sent to the relevant department, and an agent will make contact with you directly.
Kind regards,
Vox
Vox Telecom's reply02 Nov 2024, 08:33
Official
Good day Carol,
Thank you for your review.
The details of your review has been sent to the relevant department, and an agent will make contact with you directly.
Kind regards,
Vox
Thank you for your review.
The details of your review has been sent to the relevant department, and an agent will make contact with you directly.
Kind regards,
Vox
Vox Telecom's replyOfficial
06 Nov 2024, 09:19Good day, Carol,
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance team has made contact and assisted with the billing dispute.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance team has made contact and assisted with the billing dispute.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Vox Telecom's reply06 Nov 2024, 09:19
Official
Good day, Carol,
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance team has made contact and assisted with the billing dispute.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance team has made contact and assisted with the billing dispute.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
CR
Carol R's updateReviewer Update
17 Nov 2024, 13:13Thr router that I was charged for was returned directly to the Stores Warhouse in Centurion last week Wednesday 8 November 2024. Up to today 17 November 2024 I still have not been refunded. This after returning the devise, been asked for a request for a refund and been asked for proof of my banking details. (Same bank details they used to take my money). You got yoir devise back. I WANT MY MONEY BACK.
CR
Carol R's update17 Nov 2024, 13:13
Reviewer Update
Thr router that I was charged for was returned directly to the Stores Warhouse in Centurion last week Wednesday 8 November 2024. Up to today 17 November 2024 I still have not been refunded. This after returning the devise, been asked for a request for a refund and been asked for proof of my banking details. (Same bank details they used to take my money). You got yoir devise back. I WANT MY MONEY BACK.