I am disappointed with Vox

I advertised how good Vox is and got two people to sign up for their network and another one is about to sign up, which they don't know. I placed an order on 21 July 2022 for the Vox Home WiFi Manager and I'm very disappointed in the service I'm receiving. I called twice today and have been referred from department to department and still, I have not been assisted. Technical is saying it is a sales issue, Sales says it's a technical issue. It's clear that my order is laying idle with no one looking into it. I'm really not happy. I will desist from referring people to sign up for their Wifi. I'm really disappointed and angry too. I won't call again.