HUGE Disappointment

So incredibly disappointed. We were basically at the point of installation at our office, when the Landlord informed us that we need to connect the Fibre to the currently existing network. We cancelled with Vox and we waited for confirmation thereof (after about three or four emails & various calls from two different people). We eventually received word that cancellation has been processed and now we've been waiting for reimbur*****t of the deposit, even thought payment was "promised" verbally by the person we worked with. At this point, I don't recommend them, as they take too long to get to the actual point of Installation, and their communication channels are lacking. Reference numbers of requests sent : VOX***9 VOX***7.