C
Carmen
1 reviews | Active since Oct 2022
23 May 2025, 09:00
House reconnection
End of April I moved house. Contacted Vox to install fibre to my new home. I get a statement now basically with a double charge I call Vox and speak to Jennifer in accounts who is telling me about pro rara, bear in mind my account is up to date. Jennifer was supposed to transfer me to the account manager she ends the call. Very disappointing service.
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Replies (2)
Vox Telecom's replyOfficial
23 May 2025, 09:06Good day Carmen.
Thank you for reaching out to us.
We have escalated the query to our debtors team. They will contact you to assist further with the query.
Regards
Thank you for reaching out to us.
We have escalated the query to our debtors team. They will contact you to assist further with the query.
Regards
Vox Telecom's reply23 May 2025, 09:06
Official
Good day Carmen.
Thank you for reaching out to us.
We have escalated the query to our debtors team. They will contact you to assist further with the query.
Regards
Thank you for reaching out to us.
We have escalated the query to our debtors team. They will contact you to assist further with the query.
Regards
Vox Telecom's replyOfficial
27 May 2025, 11:22Good day, Carmen.
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance Department that the billing dispute on your account has been resolved and the necessary credits have been app****.
Regards
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance Department that the billing dispute on your account has been resolved and the necessary credits have been app****.
Regards
Vox
Vox Telecom's reply27 May 2025, 11:22
Official
Good day, Carmen.
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance Department that the billing dispute on your account has been resolved and the necessary credits have been app****.
Regards
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance Department that the billing dispute on your account has been resolved and the necessary credits have been app****.
Regards
Vox