Horrrible service, AVOID

Terrible service. For example, I had to wait 41 min in a queue to talk to an operator just to explain my same problem again today. She said she would call me back by 1:30 pm today. Well, no one has called me back. Here is my story again. I created an order on a black Friday deal on the 21 of November 2023. The order was canceled by Vuma as there was an already existing line with Vox in the house. Now if you buy a new property what does the previous owner's internet have to do with me? But let's continue. I then took a new contract with Vox on 19th December after I called to find out that the previous order was canceled without letting me know. I have been on multiple calls now trying to get the internet sorted. The previous owners did send an email on the 20th of December each time I have to tell them that and find the reference number.