Horror Through Communication by a “Communication” Company

Copying the very email I sent to EVERYONE @VOX...

“ So Rhetagan had contacted me to have my line upgraded from the 40/20 to the 100/50 and to which I accepted. I was later bombarded with an invoice which carried both the “upgraded” package (600gb) which should have been replaced (upgraded) by the 100/50 amounts, to which one was supposedly discontinued and couldn’t be used (obviously as I only have 1 ONT at the address) BUT still appeared in the invoice. I was further threatened with emails of potential suspension to which everyone on copy was copied. I then panicked without calculating which really happened and succumbed to paying that “outstanding”, little did I know that I was paying for the service I didn’t have any longer.

Fast forward to this months’ (latest) invoice, the same operanti continued, a multiple package on 1 ONT/address invoice and subsequently the suspension threats. I since immediately when I saw the invoice put together a series of events which occurred and ensured that I copy everyone on the list for a wide visibility and with hopes of quick response/s. To this date, over 10 days later, I still await the final feedback of credit being allocated back to me with the difference that I have to pay and oh, I get multiple suspension notices on multiple communication channels, BUT NOT FEEDBACK ON WHAT HAS BEEN CREDITED AND THE BALANCE THEREIN. Frustration is an understatement and I just called again and spoke to Warren and he hopefully comes to my rescue and help sort out this mess I hope you also intervene and help promptly resolve”

And now I just woke up to a suspended service. Can I peacefully switch and find a provider who can attend to queries and have the decency to respond