Horror service, stay away

This company doesn't care about its customers, they installed fiber at my place under Metro fiber and the service from both is horror. My fiber supposed to run at 250/250mbps and guess what am getting less than 10mbps which am not paying for. I have logged calls and guess they dont even bother to call me to just pretend as if they are working on, nothing. If you looking for fiber stay away from vox telecom. They useless like anc and loadshedding.