BM
Benny M
1 reviews | Active since Aug 2019
03 Jul 2021, 01:35
Horrific service
Disaster!!! I am moving apartments and requested to move my fibre line. I want to keep my account and change nothing. All I need is then to connect my fibre at my new apartment. They call me and say no this cannot happen. I have to cancel my contract and spend two thousand rand cancellation fees and penalty fees. Makes no sense. Why would I continue being a client of yours if all I want is to move my fibre line to a new apartment. In addition they want me to pay a call out fee on top of the cancellation fee and penalty fee. Yet I don't want to cancel.
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Vox Telecom's replyOfficial
03 Jul 2021, 08:11Good day Benny M,
Thank you for entrusting us with your service request.
Unfortunately, we have not been able to allocate this query to your Vox Account with the information provided in the original correspondence.
Kindly provide us with your Vox Account number or contact number in order for us to assist accordingly.
Thank you in advance
Vox
Thank you for entrusting us with your service request.
Unfortunately, we have not been able to allocate this query to your Vox Account with the information provided in the original correspondence.
Kindly provide us with your Vox Account number or contact number in order for us to assist accordingly.
Thank you in advance
Vox
Vox Telecom's reply03 Jul 2021, 08:11
Official
Good day Benny M,
Thank you for entrusting us with your service request.
Unfortunately, we have not been able to allocate this query to your Vox Account with the information provided in the original correspondence.
Kindly provide us with your Vox Account number or contact number in order for us to assist accordingly.
Thank you in advance
Vox
Thank you for entrusting us with your service request.
Unfortunately, we have not been able to allocate this query to your Vox Account with the information provided in the original correspondence.
Kindly provide us with your Vox Account number or contact number in order for us to assist accordingly.
Thank you in advance
Vox