vS
velile S
1 reviews | Active since May 2012
06 Dec 2022, 19:21
Horrific service
This service is beyond frustrating with this Vox and Vuma wifi. Its been 24hours without connection. I tried to call centre today with no one answering calls. Debit order was taken without any hesitation but service is a nightmare.
Guys i work from home, i need wifi, its not a luxury but a need. Never had such issues with SADV.
Helpful (0)
Replies (5)0
Replies (5)
Vox Telecom's replyOfficial
06 Dec 2022, 19:50Good day, Velile S
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply06 Dec 2022, 19:50
Official
Good day, Velile S
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
vS
velile S's updateReviewer Update
06 Dec 2022, 20:51As i was told it might take another 24hrs to reconfiguration. How Amazing!!!
vS
velile S's update06 Dec 2022, 20:51
Reviewer Update
As i was told it might take another 24hrs to reconfiguration. How Amazing!!!
vS
velile S's updateReviewer Update
08 Dec 2022, 18:203 days later my issue still not resolved. This is beyond service failure
vS
velile S's update08 Dec 2022, 18:20
Reviewer Update
3 days later my issue still not resolved. This is beyond service failure
Vox Telecom's replyOfficial
08 Dec 2022, 19:33Good day Velile S,
Thank you for your enquiry.
We have added it to the escalation logged.
The Support team will follow-up with the Network Provider and provide feedback soonest.
Kind regards
Vox
Thank you for your enquiry.
We have added it to the escalation logged.
The Support team will follow-up with the Network Provider and provide feedback soonest.
Kind regards
Vox
Vox Telecom's reply08 Dec 2022, 19:33
Official
Good day Velile S,
Thank you for your enquiry.
We have added it to the escalation logged.
The Support team will follow-up with the Network Provider and provide feedback soonest.
Kind regards
Vox
Thank you for your enquiry.
We have added it to the escalation logged.
The Support team will follow-up with the Network Provider and provide feedback soonest.
Kind regards
Vox
Vox Telecom's replyOfficial
14 Dec 2022, 14:26Good day, Velile S,
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vumatel restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vumatel restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Vox Telecom's reply14 Dec 2022, 14:26
Official
Good day, Velile S,
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vumatel restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vumatel restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox