1 reviews | Active since Jul 2016
Horrific service!
Disappointing and horrific service from the Vox team. It's endless network issues, calls and emails with no feedback, there's never anyone to assist and calling through it rings forever as though you calling a house phone!!! When one gets through they take your details but their sales team NEVER call back.
I have accepted a quote for mesh system rental at the end of March, I have been calling and emailing numerous times and to-date they just haven't bothered in replying my emails or calling me. Working from homes become a nightmare, I live in a small apartment yet don't get signal all over my unit, trying to sort it with a mesh system but vox clearly couldn't be interested in assisting with this. But without fail my account gets debit on time each month.
Thank you for your post.
Kindly note that the details of your complaint has been escalated to the Operations team for urgent assistance.
We will investigate your complaint and provide feedback to you soonest.
Kind Regards,
Vox Telecom
Thank you for your post.
Kindly note that the details of your complaint has been escalated to the Operations team for urgent assistance.
We will investigate your complaint and provide feedback to you soonest.
Kind Regards,
Vox Telecom
Thank you for your patience whilst this matter was being investigated.
We have received confirmation that the Mesh System has been successfully installed and the Operations Management team has been in contact with you.
Should you require anything further, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
We have received confirmation that the Mesh System has been successfully installed and the Operations Management team has been in contact with you.
Should you require anything further, please do not hesitate to contact us.
Kind Regards,
Vox
