Horrific - do not use

I am deeply concerned with the service provided. I was billed for a product and service which I am not using and was able to cancel as per agreement (it was a temporary product, as I had to wait for the fibre to arrive).

Thereafter, I have made payment for what I truly owed and still Vox suspended my account and wifi. This is truly unacceptable. This is the worst service I have ever had. I kindly wrote an email to the accounts department after they have sent a suspension email. I explained the scenario and they did not even bother to respond at all. They ignored my email and decided to switch off my wifi.

In order for my account to be reactivated, I have to pay additional costs. I now have to pay for a product and service I do not have, just to be able to use a service I have already paid for. This is very unprofessional. I will definitely not recommend Vox to any person I know.