Horrific customer service. Do not use Vox.

I would stay away at all costs from Vox Telecom. They have appalling service and threaten with legal action when disputes arise. I have lost, and am still losing, significant income due to no service delivery. Their VOIP does not work. After a year and a half struggling with a system that does not work (calls get dropped, can't transfer calls between handsets, calls cut off mid call, often when dialing the number it says "number does not exist), I tried to cancel and now they are charging exorbitant cancellation fees, and they suspended my fibre connection, which is a separate agreement to the voice. Appaling. Ironic how many emails and calls I've had from their accounts and legal department, but when trying to log a fault, it is virtually impossible to speak to a human being and only twice in the past year and half did someone actually come out to try and fix the system. Stay away from Vox.