SS
Suleman S
1 reviews | Active since Oct 2012
14 Apr 2022, 09:59
Horrid Service
I've been with Vox for about a year and then all sudden my account was cancelled because of non payment even when payment was made. Then I order a new line and it's taken over a week for them to get my line reconnected and I can't get any feedback from anyone as to what is going on.
Helpful (0)
Replies (3)0
Replies (3)
Vox Telecom's replyOfficial
14 Apr 2022, 11:09Good day, Suleman S
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply14 Apr 2022, 11:09
Official
Good day, Suleman S
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
SS
Suleman S's updateReviewer Update
14 Apr 2022, 14:00It's now saying my line is connected but there's no internet, could someone call me or something?
Order reference number below:
Your Vox ref no. is VOX***3-T1.
Your Openserve ref no. is B***.
Order reference number below:
Your Vox ref no. is VOX***3-T1.
Your Openserve ref no. is B***.
SS
Suleman S's update14 Apr 2022, 14:00
Reviewer Update
It's now saying my line is connected but there's no internet, could someone call me or something?
Order reference number below:
Your Vox ref no. is VOX***3-T1.
Your Openserve ref no. is B***.
Order reference number below:
Your Vox ref no. is VOX***3-T1.
Your Openserve ref no. is B***.
Vox Telecom's replyOfficial
21 Apr 2022, 11:10Good day, Suleman S
Thank you for your patience whilst this matter was being investigated.
We can confirm that the service had been re-instated and the router has been delivered for self – installation.
In the event of an outstanding account, Vox does notify the customer in advance of the default in payment, notice of intention to suspend the account and confirmation of suspension of said account should the account not have been settled.
If an account remains in default, Vox has no alternative but to cancel the agreement with the customer.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
We can confirm that the service had been re-instated and the router has been delivered for self – installation.
In the event of an outstanding account, Vox does notify the customer in advance of the default in payment, notice of intention to suspend the account and confirmation of suspension of said account should the account not have been settled.
If an account remains in default, Vox has no alternative but to cancel the agreement with the customer.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Vox Telecom's reply21 Apr 2022, 11:10
Official
Good day, Suleman S
Thank you for your patience whilst this matter was being investigated.
We can confirm that the service had been re-instated and the router has been delivered for self – installation.
In the event of an outstanding account, Vox does notify the customer in advance of the default in payment, notice of intention to suspend the account and confirmation of suspension of said account should the account not have been settled.
If an account remains in default, Vox has no alternative but to cancel the agreement with the customer.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
We can confirm that the service had been re-instated and the router has been delivered for self – installation.
In the event of an outstanding account, Vox does notify the customer in advance of the default in payment, notice of intention to suspend the account and confirmation of suspension of said account should the account not have been settled.
If an account remains in default, Vox has no alternative but to cancel the agreement with the customer.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox