IN
Irene N
1 reviews | Active since Jul 2019
14 Mar 2024, 11:33
HORRIBLE VOX TELECOM SERVICES
No internet connection since 12/03/2024, today is the 14th. I made calls yesterday, and was told Vumatel is working on it. Today I get an sms at 10:00, saying network has been restored in Oakdene, where I stay. Now it’s 11:28, no connection. I made a phone call again, and was told they will notify Vumatel about the problem, and turnaround time is 72hrs. I’m just so frustrated right now, with assignments that needs internet. I’m paying my monthly subscriptions without fail, debit order, and this is the sheddy services I’m receiving.
Helpful (0)
Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
14 Mar 2024, 12:03Good day Irene N
Thank you for your review
Kindly note that the original fault is still open on the reference VOX***4
The Support team will follow up with the Network Provider , Vumatel ,(ref:ISP-***) on the progress of the fault and update you on the status.
Regards
Vox
Thank you for your review
Kindly note that the original fault is still open on the reference VOX***4
The Support team will follow up with the Network Provider , Vumatel ,(ref:ISP-***) on the progress of the fault and update you on the status.
Regards
Vox
Vox Telecom's reply14 Mar 2024, 12:03
Official
Good day Irene N
Thank you for your review
Kindly note that the original fault is still open on the reference VOX***4
The Support team will follow up with the Network Provider , Vumatel ,(ref:ISP-***) on the progress of the fault and update you on the status.
Regards
Vox
Thank you for your review
Kindly note that the original fault is still open on the reference VOX***4
The Support team will follow up with the Network Provider , Vumatel ,(ref:ISP-***) on the progress of the fault and update you on the status.
Regards
Vox
Vox Telecom's replyOfficial
19 Mar 2024, 11:27Good day, Irene N
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider ,Vumate; restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider ,Vumate; restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Vox Telecom's reply19 Mar 2024, 11:27
Official
Good day, Irene N
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider ,Vumate; restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider ,Vumate; restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox